+27 (0)11 823 1730

Written by Super User on . Posted in UOAS.

Service Request

Service Request

Our service centre/Call logging system
We launched our online support/service call logging system via our website in 2008. During 2012 a decision was made to change our call logging system to provide even better customer service to our clients.

The changes included the upgrading of our back office program into a web based system. This important upgrade ensured that our support/service call logging system could be fully integrated with the back office information of our clients. With our upgraded web based system our clients have the benefit of having all their equipment and account information linked to a support call without the need for the client to type in any Company/Account information before being able to log a support call. Furthermore our clients can now also view their statements.

Any updates or account changes can also be seen immediately as the system updates occurs in real time. All support call updates or feedback can also be viewed by the client when logging onto our web based support call logging system. 
Each user receives a unique username and password to ensure optimum security. All our clients can only access their own support calls and their own statements.

All our technicians are equipped with Smartphones which means that they receive the support/service calls immediately, via e-mail on their Cellphones. This ensures that our Technicians no longer need to collect written job cards from our offices before attending to support calls. All our Copier/Printer technicians carry basic boot stock in their vehicles.

This ensures that technicians can respond to a new support/service call out quicker which means our turnaround time is much faster than before. The web based call logging system also provides our customers with information regarding their previous service calls as well as the status of their current support call out.

Click here to login
to our service centre/call logging system

Service centre/call logging system

Steps to follow 

to log a call on our website
01

First time users

Please contact the Service Department to obtain your login details or to register.
02

Already a registered client?

  • Type in your Username
  • Type in your Password
  • Select Enter
03

Forgotten your Username or Password?

Contact the Service Department who will assist with your information.

Our Partners

  • UOAS Kyocera

    Kyocera

  • UOAS Fortinet

    Fortinet

  • UOAS Mutsek

    Mutsek

Contact us now

Cost effective and efficient office automation solutions through state-of-the-art hardware and software technology.

Contact

Read more: Service Request

  • Hits: 8262

Written by Super User on . Posted in UOAS.

About Us

About UOAS

Universal Office Automative Solutions

  • Background Experience

    Universal Office commenced business on the 2nd of January 1998. Universal Office is strategically well aligned in our niche market as we have diverse, experienced staff members employed.

    With this combined wealth of experience and expertise gained from many years of involvement at all levels and at all disciplines of the office automation/business systems industry, Information Technology as well as in corporate business.

    Due to this diverse background our clients can be assured that Universal will be able to provide professional and reliable service and support to our customers on an ongoing basis.

  • Your business partner for the future

    Universal Office Automative Solutions (UOAS) has been providing cost effective and efficient office automation solutions through state-of-the-art hardware and software technology since 1998.

    Strategically aligned in a niche market, UOAS offers clients a wealth of experience and expertise, gained through years of involvement in the Business Systems, Information Technology and Corporate Business industries.

  • Commitment

    UOAS is committed to the empowerment of those who have been economically marginalized and previously disadvantaged through discriminatory practices. 

    UOAS aims to eradicate all forms of discrimination and imbalances, to create a work environment that promotes equal opportunities for all, and to ensure that the future environment within which we work reflects the demographics of South African society.

    UOAS acknowledges and accepts that it has an important role to play in normalising our society through a positive intervention program, in order to redress the imbalances created by previous practices, arising from all forms of discrimination, including race, gender and disability.

  • UOAS Philosophy

    UOAS is an authorized dealer in brands that provide only the best products. Our solution is dictated by the requirements of our customers and not by the limitations of a single line of products.

    We can therefore focus on providing our customers with the most appropriate, cost effective and efficient solutions for their office requirements.

  • Our service

    Because we are passionate about service, UOAS is currently one of the most sufficient service centres in the Automative Office Solutions industry in South Africa.

    Universal Office Automative Solutions achieved 1st place in the Top 5 Dealer Category of the Kyocera 10th Annual Global Service Awards 2017.

Our Partners

  • UOAS Kyocera

    Kyocera

  • UOAS Fortinet

    Fortinet

  • UOAS Mutsek

    Mutsek

Contact us now

Cost effective and efficient office automation solutions through state-of-the-art hardware and software technology.

Contact

Read more: About Us

  • Hits: 3586

Written by Super User on . Posted in UOAS.

Contact Us

We focus on providing our customers with the most appropriate, cost effective and efficient solutions for their office requirements.

102 Sydney Road Klipfontein Ravenswood 1459 Tel: +27 (0)11 823 1730 Fax: +27 (0)11 823 1630 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Copier/PABX /Connectivity / Last Mile This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: +27 (0)11 823 1730 Fax: +27 (0)11 823 1630 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: +27 (0)11 823 1730 Fax: +27 (0)11 823 1630 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

GPS Co-ordinates

-26.1912864, 28.2461111

102 Sydney Road Klipfontein Ravenswood 1459

Our Partners

  • Hits: 6047

More Articles ...

Strategically aligned in a niche market
Universal Office Automative Solutions (UOAS) has been providing cost effective and efficient office automation solutions through state-of-the-art hardware and software technology since 1998.
UOAS
Call us now
Your Business Partner for the Future
  • +27 11 823 1730

  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Copyright © Universal Office Automative Solutions (UOAS) | Powered By Cartmell