Support Call Logging
How Easy It Is to Log a Support Call
Step 1: First time user?
Please contact the Service Department to obtain your login details or to register
Step 2: Already a registered client?
Enter in your Username Enter your PasswordSelect Logon
Step 3: Forgotten your Username or Password?
Contact the Service Department who will assist with your information.
Support
Hardware Support
- Printers & Scanners
- Computers & Laptops
- Servers & Workstations
- Networking Equipment
- Monitors & Displays
- Peripherals (Keyboards, Mice)
- UPS & Power Supplies
- Hardware Diagnostics
Software Support
- Operating Systems (Windows, macOS, Linux)
- Office Applications (MS Office, Google Workspace)
- Updates and Patches
- Custom Software Development
- Database Management
- ERP & CRM Systems
- Software Installation
- License Management
Network Support
- Internet Connectivity Issues
- Wi-Fi Setup & Troubleshooting
- Firewall Configuration
- VPN Services
- Network Security
- LAN/WAN Setup
- Router/Switch Configuration
- Network Monitoring
Security Support
- Antivirus & Malware Removal
- Data Protection & Encryption
- Access Control & Permissions
- Incident Response
- Compliance Audits
- Password Management
- Endpoint Protection
- Security Training
Cloud Services
- Cloud Storage (Google Drive, OneDrive)
- Backup Solutions
- Cloud Migration
- SaaS Integration
- Cloud Hosting
- Virtual Desktops
- Cloud Security
- Multi-Cloud Management
Office Automation
- Error Codes & Diagnostics
- Paper Jamming
- Not Printing
- Copy Quality Issues
- Scanner Problems
- Toner/Cartridge Replacement
- Maintenance Kits
- Other
Telecoms
- No Connectivity
- User Setup & Configuration
- Bad Voice Quality
- Faulty Hardware
- VoIP Issues
- Phone System Setup
- Call Routing
- Other
Maintenance
- System Health Checks
- Preventive Maintenance
- Hardware Upgrades
- Performance Optimization
- Data Backup & Recovery
- Asset Management
- Remote Monitoring
- Documentation
Solar Support
- Solar Panel Installation
- System Maintenance & Cleaning
- Inverter & Battery Issues
- Energy Monitoring Systems
- Efficiency Optimization
- Warranty Claims
- Grid Connection Support
- Other
Call Logging Processes
Depending on the type of support needed, follow the specific process below. Click on each process to expand for detailed instructions.
Phone Support Process
- Should you experience any problems with your telephone system, you can log a call.
- Provide Details: Describe the phone issue, including model, error messages, and symptoms.
- Schedule Service: Arrange for on-site or remote troubleshooting.
- Follow-Up: Receive updates on repair status and resolution.
- Please note that unless you have a service agreement for your telephone system, you will be charged a call-out fee.
Copier Support Process
- Problem with the machine (Example: Machine is making noises, paper jam error code: JAM001 or for toner booking: Please deliver black, yellow, magenta or cyan toner)
- Select the problematic/faulty machine in the drop-down (Please use the correct machine and serial number).
- Please specify the address if the toner/service should occur at a different location specified in the installation.
- Contact person on site
- Please also note first spare set of toners per machine would be chargeable for your account.
Meter Reading Process
An automated email reminder will be sent out each month requesting meter readings; you can follow the below instructions to ensure we receive status pages.
On the machine, take the following steps to print a status page:
- Press the system menu/counter button
- Scroll down to Reports
- Select Print report
- Select the Status page
- The machine will ask you if you want to print the status page, and you can select: Yes
- Once you have the status page, you can send the meter reading to readings@uoas.co.za